Open Door provides medical, dental, mental health and chronic disease management care. Our goal is to keep you and your family healthy. In fact, we encourage you to become a member of your health care team. Our doctors, dentists, nurse practitioners and staff work with you to provide the highest level of quality care. We strive to be your “medical home” – a place where you and your family can turn for all your health care needs. At Open Door we are committed to providing you quality care at an affordable price.
Open Door is interested in knowing about your experience(s) with our centers and staff. Surveys allow patients to share important opinions, compliments and concerns. Open Door offers two survey options to patients:
1. Access the Brief Patient Perception Survey by clicking here. Please be sure to provide your email address, so that you can get a response from Open Door.
2. The CAHPS Clinician & Group Survey may be mailed to you at your home. If you receive this survey, please complete it and return it in the pre-addressed envelope provided.
Please be assured that your identity is protected and only your feedback is shared with the organization. Your comments and responses are used to assist management in finding solutions to improve our services, provide additional services, or change our practice to better serve you.
Open Door está interesado en saber acerca de su experiencia(s) con nuestros centros y personal. Las encuestas permiten a los pacientes para compartir opiniones, elogios y preocupaciones importantes. Open Door ofrece dos opciones de encuestas a los pacientes:
1. Puede acceder a la Encuesta de Percepción del paciente Breve aquí (hyperlink). Por favor, asegúrese de proporcionar su dirección de correo electrónico, para obtener una respuesta de Open Door.
2. La Encuesta CAHPS Clínica y de Grupo puede ser enviad a usted a su casa. Si usted recibe esta encuesta, por favor llénela y envíela en el sobre proporcionado ya con dirección.
Puede estar seguro de que su identidad está protegida y sólo su opinión es compartida con la organización. Sus comentarios y las respuestas se utilizan para ayudar a los administradores a encontrar soluciones para mejorar nuestros servicios, ofrecer servicios adicionales, o cambiar nuestra práctica para servirlo mejor.
At Open Door, we provide excellent medical care and treatment. The care that our providers deliver is coordinated and centered on the patient’s specific needs. In addition to primary care, we provide chronic disease management services for illnesses such as diabetes, hypertension, asthma and HIV. Our providers are all board certified or eligible in their specialties.
Open Door received the highest level of recognition as a patient-centered medical home by the National Committee for Quality Assurance (NCQA) in 2010. A patient-centered medical home is a health care setting where patients are at the center of their care team and communication is based on trust, respect and shared decision-making. In a medical home electronic medical records systems make it possible to track patient test results, review medicines and follow up with providers involved in the care of each patient. Patients and their families are empowered to participate in the decision making process with their medical team. To view a video that will give you more information on a patient-centered medical home click here.
Open Door recognizes that our patients often need more assistance in understanding the information given to them by their providers at their medical visits. To assist our patients, each of our sites have Patient Advocates that are available to provide assistance with insurance coverage, education about your chronic illness, assistance with referrals, provide group and individual education, and assist with other documents or questions that you may have. Please feel free to ask for the advocate at the site where you get your care.